This Privacy Policy explains what and how information about you is collected, used and disclosed by Call Sights when you use our website and other online products and services (collectively, the “Services”) or when you otherwise install and user our software (collectively, the “Software”).

We may amend this Privacy Policy from time to time. If we amend the Privacy Policy, we will revise the date and version number and publish the amended version on our website on its effective date. Depending on the specific amendments and applicable regulatory requirements, we may directly notify you of the amended Privacy Policy. We encourage you to review the Privacy Policy whenever you access or use our Software or Services to stay informed about our information practices. In this way you help protect your privacy.

Contact information of data controller:
Call Sights Ltd
ICO registration: ZB349929  
Email: dpo@callsights.com

Information We Collect

We collect information which you provide directly to us, when you create a customer profile on our website, purchase or use our Software and Services, participate in contests and promotions, communicate with us via third-party social media sites, request customer support, send us emails, chat messages, or otherwise interact with us. The types of information we may collect about you include your name, country, physical address, email address, phone number, product information (such as license code, serial number, CRM integration), language preference, social networking screen names or IDs, and any other information you choose to provide.

When you login to your profile, or access or use our Software or Services, we automatically collect information about you, including:

• ‍Log Information: we log information about your use of our Services, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our website.
  
• Device information: we collect information about the device (including operating system data) and Software you use and the Services, Media Access Control (“MAC”) address and other unique device identifiers, device token, mobile network information, geographic location, and time zone.
  
• Usage information: we collect information relating to your use and consumption of our Software and Services, including what software versions and functionality you use, how often you use (click) buttons and menu items, execution times for specific operations, user experienced stability of the Software and Services, exceptions and generated error/crash reports.
• Cookies and similar tracking technologies: we use various technologies to collect information from our online resources. This may include storing cookies, i.e. data files, on your computer or mobile device and use of web beacons (also known as“tracking pixels”), i.e. electronic images that may be used in our Services or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness.

Log Data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Personal Information

We may ask for personal information which may include one or more of the following:

• Name
  
• Email address
  
• Contact telephone number
  
• Instant messaging address
  
• Billing address
• Payment information

Legitimate Reasons for Processing Your Personal Information

Our legal bases for the processing of your personal data for the above purposes are:

• Fulfilment of contract for the purchase of products or services (the GDPR art. 6 (1) (b)).
  
• Fulfilment of contract for the provision of services (the GDPR art. 6 (1) (b)).
  
• Our legal obligations as data controller (the GDPR art. 6 (1) (c)).
• Consent to newsletter send-out and other direct marketing (the GDPR art. 6 (1) (a)).
• Legitimate interest in being able to compile statistics, conduct surveys, improve and develop our services and products (the GDPR art. 6 (1) (f)).
• Legitimate interest in being able to send out service messages (the GDPR art. 6 (1) (f)).
• Legitimate interest in being able to facilitate communications and respond to your comments questions and requests (the GDPR art. 6 (1) (f)).
• Legitimate interest in being able to send out customer satisfaction surveys (the GDPR art. 6 (1) (f)).
• Legitimate interest in being able to establish, exercise or defence legal claims (the GDPR art. 6 (1) (f) and the GDPR art. 9 (2) (f)).
• Legitimate interest in being able to collect, and administrate your data, also based on your click behaviour in relation to marketing send outs and via cookies on our website (the GDPR art. 6 (1) (f)).
• Legitimate interest in being able to personalize and improve our Services and provide tailored content or features for marketing purposes (the GDPR art. 6 (1) (f)).

Collection and Use of Information

We may collect personal information from you when you do any of the following on our website:

• Use a mobile device or web browser to access our content
  
• Contact us via email, social media, or on any similar technologies
  
• When you mention us on social media

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

• for analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms
  
• for internal record keeping and administrative purposes to comply with our legal obligations and resolve any disputes that we may have
  
• for security and fraud prevention, and to ensure that our sites and apps are safe, secure, and used in line with our terms of use

Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources.

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

Children’s Privacy

We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

• a parent, subsidiary, or affiliate of our company
  
• third party service providers for the purpose of enabling them to provide their services, for example, IT service providers, data storage, hosting and server providers, advertisers, or analytics platforms
  
• our employees, contractors, and/or related entities
• our existing or potential agents or business partners
• sponsors or promoters of any competition, sweepstakes, or promotion we run
• courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights
• third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you third parties to collect and process data

We may allow third parties to provide analytics services in connection with our Software and Services. These entities may use cookies, web beacons and other tracing technologies to collect information about your use of our Software and Services, including your IP address, MAC address, device identifiers, software and device information, browser information, time zone, geolocation, and usage information. This information may be used by us and others to, e.g. analyze and track data, determine the popularity of certain content, deliver content targeted to your interests and better understand your activity in respect to our Software and Services.Third-party analytics technologies are integrated into our Software and Services, so if you do not want to be subject to these technologies, do not use or access our Software or Services.

International Transfers of Personal Information

The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.

Your Rights and Controlling Your Personal Information

You always retain the right to withhold personal information from us, with the understanding that your experience of our Software and Services may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.

If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details above and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Limits of Our Policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to This Policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.