Microsoft Teams

Microsoft Teams is a collaboration app built for hybrid work so you and your team stay informed, organized, and connected — all in one place. It can be used as a full telephony and meeting platform or as a complement to an existing telephone system.

CallSights + Teams

Connect your business application or CRM to your Teams environment with CallSights for the following benefits:

Activity Logging

Manually or automatically creates an activity record of a call received within the integrated business application and allows addition of notes.

Add Contact

Add a record to the integrated business application(s) directly from the client Address Book, Call History page or Preview Window.

Click-To-Dial

Makes it possible to dial directly from the business application. The exact method varies between business applications.

Contact Popping

Click the business application's icon in the Phone or Preview window and the caller's contact record is opened directly in the integrated business application.

Two possible integration methods are possible with Teams:

ScreenPop mode - This is a very easy to configure method that offers popping for incoming PSTN (telephone) calls only. All of the above features are supported subject to this limitation but there is less control of the features. See the grid below for more details.

Professional mode - This is a sophisticated mode. Configuration takes longer and requires more understanding of Teams administration. Inbound and outbound calls plus meetings are supported.

The pricing is the same for both modes.