FeaturesTeamsPricingIntegrationsContact UsKnowledge Base
FeaturesTeamsPricingIntegrationsContact UsKnowledge Base

Integrate with Teams phone calls

(Requires Teams calling plan)

Screen Pop

Dialing

Address Book

Microsoft Teams

Microsoft Teams is a collaboration app built for hybrid work so you and your team stay informed, organized, and connected — all in one place. It can be used as a full telephony and meeting platform or as a complement to an existing telephone system.

CallSights + Teams

Connect your business application or CRM to your Teams environment with CallSights for the following benefits:

Activity Logging
Add Contact
Click-To-Dial
Contact Popping

Two possible integration methods are possible with Teams:

ScreenPop mode - This is a very easy to configure method that offers popping for incoming PSTN (telephone) calls only. All of the above features are supported subject to this limitation but there is less control of the features. See the grid below for more details.

Professional mode - This is a sophisticated mode. Configuration takes longer and requires more understanding of Teams administration. Inbound and outbound calls plus meetings are supported.

The pricing is the same for both modes.

Integrations

Screen Pop for Microsoft Teams

Watch the video below for a demonstration of Screen Pop in action

To use Screen Pop:

1) Download and install CallSights for Teams
2) Run CallSights and sign in (using Teams credentials)
3) Configure Microsoft Teams to point to: https://www.callsights.com/screenpop?tel={phone}
The above video explains how to do this
4) Configure CallSights to integrate with your CRM

Feature
ScreenPop
Professional
Screen Pop for incoming PSTN Calls
allow icon
allow icon
Automatic or Manual Screen Pop for all calls
deny icon
allow icon
Number of CRM Integrations
Up to 4
Up to 4
Click to dial
allow icon
allow icon
Address Book
allow icon
allow icon
Add Contact
allow icon
allow icon
Call Preview (caller details on ringing)
deny icon
allow icon
Write call activity record on completion
deny icon
allow icon
TRY FOR FREE

Integrate with Teams phone calls

(Requires Teams calling plan)

Screen Pop

Dialing

Address Book