Webex Calling

Webex Calling is a complete enterprise-grade cloud calling and team collaboration solution offered through a flexible subscription model. With centralised administration, security, and reliability you can trust, the Webex Cloud is always on and always up-to-date so you can focus on your business.

CallSights + Webex Calling + Microsoft Dynamics 365 CRM

Connect these 3 things and you get the following benefits:

Click-To-Dial

Makes it possible to dial directly from the business application. The exact method varies between business applications.

Caller Preview

Displays the caller's name in the Preview or Phone window when a match against it is found in the integrated business application(s). In addition, the CRM's Notes field is displayed, where available.

Contact Popping

Click the business application's icon in the Phone or Preview window and the caller's contact record is opened directly in the integrated business application.

Activity Logging

Manually or automatically creates an activity record of a call received within the integrated business application and allows addition of notes.

Add Contact

Add a record to the integrated business application(s) directly from the client Address Book, Call History page or Preview Window.